Return & Refund Policy

Return & Refund Policy for Q Mart!

At Q Mart! we strive to provide you with high-quality products and a great shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may return items within 5 of receiving your order, provided they are:

• Unused and in their original condition.
• In their original packaging with all tags and labels attached.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards.
• Items marked as final sale.
• Customized or personalized items.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at
   info@qmartny.com
   within 5 of receiving your order.
2. Provide your order number and the reason for the return.
3. We will send you a return authorization and instructions on how to return the item.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items. We cannot guarantee that we will receive your returned item.

5. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5 business days.

6. Exchanges

If you would like to exchange an item for a different size or color, please return the original item following the process above and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at info@qmartny.com within 5 of receiving your order. We will work with you to resolve the issue promptly, which may include a replacement or refund.

8. Changes to This Policy

We may update this Return & Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date. Your continued use of the website after any changes constitutes your acceptance of the new policy.

9. Contact Us

If you have any questions or concerns about our Return & Refund Policy, please reach out to us at:

Email: support@qmartny.com
Address: 201 ARLINGTON AVE, staten island 10303

Thank you for choosing Q Mart!